​January 10, 2025
Director of IT
Available Date: Immediately
Location: Cleveland, OH

The Director of IT oversees the EDI, telephone, and network systems, in addition to supporting the ERP system, and managing vendor contracts. She/He is also responsible for managing customer service to ensure overall customer satisfaction. 
 
Essential Duties & Responsibilities

• Responsible for supporting the order to cash (OTC) process which includes order processing, picking and shipping products, invoicing, and receipt of payment.
• Manages the maintenance of all IT related devices such as computers, laptops, tablets, printers, etc.
• Conducts daily audits of the system to ensure proper functionality.
• Manages projects such as EDI, implementations, server replacements, and upgrades.
• Develops custom code and programs as needed to support users.
• Maintains pace with technological progress, economic change, and company needs by directing continual improvements of staff, equipment, and procedures.   
• Makes certain daily reporting from customer service is completed.
• Provides weekly status updates on projects to leadership.
• Generates quotes for replacement systems of all IT devices.
• Oversees vendor contracts to maintain compliance.
• Approves invoices for IT billings.
• Administers the company telephone system, managing the contract, following up on issues, and providing support.
• Identifies and recommends new technologies and services that will improve efficiency, processes, and operations; reviews requests for additional services and upgrades, assessing the costs and benefits to the organization.
• Attends and contributes to weekly staff meetings.
• Owns the IT ticketing system to ensure resolutions are happening timely.
• Researches and maintains system security levels to minimize risk and prevent cyberattacks.

 
Required Competencies

• Strong written and verbal communication skills
• Strong analytical and organizational skills
• Proficient in Microsoft Office 365 as well as ERP software (QAD, SAP, JD Edwards, or similar systems)
• Demonstrated leadership and problem-solving skills
• Resilient with a positive attitude
• Self-motivated and solid work ethic

 
Education & Experience

• Bachelor’s degree in Business Administration, Computer Science, or equivalent training and experience
• At least 10 years of experience in a technical role
• At least 8 years of management experience

Please send application inquiry to: 
Heidi Armetta, Director of HR
G&S Metal Products
harmetta@gsmetal.com